1. Digital Downloads (eBooks)

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• All ebook purchases are delivered instantly via download link after payment is completed.

• Download links are sent to the email address provided at checkout.

• Customers are responsible for ensuring their device can open standard ebook formats (PDF/ePub).

• Ebook purchases are non‑refundable due to the immediate access provided to digital content.

• If you experience technical issues accessing your file, we will assist promptly to ensure successful delivery.

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2. Printed Books

• Printed books are shipped to the address provided at checkout.

• Shipping times vary depending on location and postal services.

• If your book arrives damaged, misprinted, or incorrect, please contact us within 14 days with a photo of the issue.

• We will arrange a replacement copy at no additional cost.

• Change‑of‑mind returns are not accepted once an order has been printed or shipped.

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3. Order Issues & Support

• If you have trouble with a download, delivery, or order confirmation, please contact us with your order number and details of the issue.

• We aim to respond quickly and resolve all concerns with care and transparency.

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4. Non‑Refundable Items

• Digital downloads (ebooks)

• Printed books already in production or shipped

• Items damaged due to customer handling or incorrect storage

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5. Contact

For assistance with any order, please reach out to Banaban Vision Publications via our website contact form or email.

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